FAQ

Frequently Asked Questions

Have a question about Opie Innovations or our 3D printed products? Check out some of our most frequently asked questions below.

What is Opie Innovations?

Opie Innovations is a small, U.S.-based business specializing in 3D printed products. We design and create practical, unique, and innovative products intended to solve everyday problems and make life a little easier.

Where are your products made?

Our products are designed and 3D printed in the USA. Each item is produced with care and attention to detail before being prepared for shipment.

What materials do you use?

We use a variety of 3D printing materials depending on the product and its intended use. Material selection is based on factors such as strength, flexibility, appearance, and heat resistance.

Specific material information will be provided in the product listing when applicable.

Are your products durable?

We design our products with functionality and durability in mind. However, 3D printed parts can have different characteristics than injection-molded or machined products.

Please follow any care, usage, and installation instructions provided with your product.

Can I request a custom product?

We love creating new products and exploring new ideas! If you have an idea for a custom part, accessory, or solution, feel free to contact us.

Depending on the complexity of the project, we may be able to design and print a custom solution for you.

How long does it take to make my order?

Production times can vary depending on the product, quantity ordered, and current order volume.

Estimated processing times will be provided with your order or product listing. Custom products may require additional time for design and approval.

Do you accept returns?

Our return policy may vary depending on the product and circumstances. Please review our current return policy before placing your order.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can work with you to resolve the issue.

What if my order arrives damaged?

We package orders carefully, but unfortunately shipping damage can sometimes occur.

If your order arrives damaged, please contact us promptly and provide photos of the damaged product and packaging. We'll review the situation and determine the appropriate resolution.

Can I change or cancel my order?

If you need to make a change or cancel an order, contact us as soon as possible. Because many of our products are made to order, we may not be able to make changes once production has begun.

Do colors and finishes look exactly like the pictures?

Not always. Product photos are intended to provide a representation of the item. Actual colors can vary slightly due to lighting, photography, screen settings, and normal differences between filament batches.

Are 3D printed products food safe?

Unless a product is specifically identified as being suitable for food contact, do not use our 3D printed products with food or beverages.

3D printed surfaces can contain microscopic gaps and other characteristics that may make them unsuitable for food-contact applications.

Can I use your products for automotive or mechanical applications?

Some of our products may be designed for automotive, workshop, or mechanical applications. Always review the specific product description and recommended use before installation.

If you're unsure whether a product is appropriate for your application, contact us before purchasing.

Do you offer wholesale or bulk orders?

We may be able to accommodate bulk orders depending on the product and quantity. Contact us with the product you're interested in and the quantity you need, and we'll see what we can do.

Do you sell replacement parts?

Replacement parts may be available for certain products. If you need a replacement component, contact us with your order information and the product you purchased.